Refund Policy
At Shiv.Com Technologies, customer satisfaction is important to us. This policy explains the conditions under which refunds may be issued.
Shared Hosting
7-Day Refund Window
Domains / VPS / Dedicated
Non-Refundable
Approved Refund Processing
7–14 Business Days
Domain Registration
- Domain registration, renewal, transfer, and redemption fees are non-refundable.
- Once a domain is registered with the registry, refunds cannot be processed under any circumstances.
Domain-related fees are non-refundable as costs are immediately passed to the domain registry upon registration.
Hosting Services
- Shared Hosting plans are eligible for a 7-day refund period from the date of purchase.
- Refund requests submitted after the 7-day refund period will not be eligible for a refund.
To request a refund for Shared Hosting, submit your request within 7 days of purchase by contacting our support team.
VPS, Dedicated Servers & Cloud Services
- VPS Hosting services are non-refundable due to infrastructure allocation costs.
- Dedicated Server services are non-refundable once provisioned.
- Cloud Hosting services are non-refundable as resources are allocated immediately upon activation.
These services involve dedicated infrastructure provisioned specifically for your account, making refunds not feasible.
Refund Processing
Approved refunds will be processed within 7–14 business days using the original payment method wherever possible.
Request
Approval
Initiated
Processing
Received
Total processing time: 7–14 business days from approval. Actual credit time may vary based on your bank or payment provider.
Service Abuse
No refunds will be provided if services are suspended or terminated due to violations of our Terms & Conditions. This includes but is not limited to:
- Hosting illegal or harmful content.
- Spamming or sending unsolicited communications.
- Engaging in fraudulent or deceptive activities.
- Any other violation of our Acceptable Use Policy.
Chargebacks
Initiating an unauthorised chargeback with your bank or payment provider — without first contacting us to resolve the issue — may result in the immediate suspension of all services associated with your account.
We strongly encourage customers to contact us directly before raising a dispute with their payment provider. We are committed to resolving genuine concerns promptly.
Contact for Refund Requests
Submit a Refund Request
Reach out to our team — we'll review your request as quickly as possible.
Company
Shiv.Com Technologies, Navi Mumbai
Location
Navi Mumbai, Maharashtra, India
Primary Email
rajusalunkhe111@gmail.com
Support Email
support@sdct.co.in
Tip: When contacting us, please include your order/invoice number, registered email, and a brief reason for your refund request to help us process it faster.